Subscriptions

Our Subscribe & Save option makes it easy to receive your favourite subscribed products automatically at your chosen delivery frequency.

1. Your 10% introductory saving

You will receive 10% off the subscribed product(s) included in your first delivery only.

From your second delivery onwards, subscribed products will be charged at the standard price applicable at that time, plus any applicable delivery charges.

The 10% introductory discount applies only to products purchased as part of the subscription and does not apply to other items added to your order.

2. Minimum two-delivery commitment

By starting a subscription, you are agreeing to a minimum of two deliveries of your subscribed product(s).

Your subscription cannot be cancelled until your second delivery has been completed and paid for.

After your second delivery, you can cancel your subscription at any time before your next scheduled order is processed.

3. Delivery frequency

You can choose to receive your subscribed products every 4, 8 or 12 weeks.

Your chosen payment method will automatically be charged at your selected frequency until you cancel your subscription.

4. Managing your subscription

Once your minimum two-delivery commitment has been completed, you can manage or cancel your subscription through your subscription account.

Any changes or cancellations must be made before your next order has been processed. Once an order has been processed, we may be unable to cancel or amend it.

5. Payments & prices

By subscribing, you authorise ShopPotters to automatically charge your chosen payment method for each scheduled subscription delivery.

Your first delivery receives the 10% introductory discount on the subscribed product(s). Subsequent deliveries are charged at the standard product price applicable at the time of each order.

If the price of your subscription product changes, we will provide appropriate notice before the new price is charged where required.

6. Delivery charges

Standard ShopPotters delivery charges and free-delivery thresholds apply unless otherwise stated at checkout.

7. Product availability

All subscription deliveries are subject to availability. If your selected product is temporarily unavailable, we may delay or skip a delivery and will contact you where appropriate.

We will not substitute a different fragrance or product without your agreement.

8. Returns & your rights

Subscription purchases are subject to the ShopPotters returns policy. Nothing in these terms affects your statutory rights as a consumer.

9. Cancelling after your minimum commitment

Once your second delivery has been completed and paid for, you may cancel your subscription before your next scheduled order is processed.

Cancelling your subscription will stop future subscription deliveries but will not automatically cancel an order that has already been processed.

10. Contact us

If you need any help with your subscription, please contact the ShopPotters team.

Email: queries@shoppotters.com
Telephone: 0333 320 7403